| Tuesday, October 7, 2008 | ||||
| TIME | ROOM | SESSION TITLE | ||
| 7:00 - 7:30pm | Curriers | Registration Opens | ||
| 7:30 - 9:00pm | Curriers | Welcome Reception | ||
| Wednesday, October 8, 2008 | ||||
| TIME | ROOM | SESSION TITLE | SESSION DESCRIPTION | |
| 7:30 - 8:00 | Salon A |
Continental Breakfast
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| 8:00 - 8:30 | Salon D-C | Welcome Keynote Speaker: Joe Jarnutowski President and CEO |
Join President and CEO Joseph Jarnutowski for his welcome message on behalf of the SDC family. Joe will update you on what is new and what is upcoming for SDC, including updates on new partnerships, news on our ever expanding corporate headquarters, and staffing changes. | |
| 8:30 - 9:15 | Salon D-C | Product Update Session: Speaker: Carl Barton Director, SDC Development IntelliDESK® |
“A new way of thinking” is a fundamental catalyst to developing new software releases and adding cutting-edge features to current releases. In this session, you will learn how our customers’ input, combined with SDC’s brainstorming, has shaped the future of SDC’s cornerstone application, IntelliDESK. | |
| 9:15 - 10:00 | Salon D-C | Product Update Session: Speaker: Dave Feuer Developer, Multi Media Information Supplying Information to Your Mobile Workforce |
Research shows that working outside of the office is indeed a growing trend. The mobile workforce is on the rise in the US with no sign of slowing down. For organizations to remain competitive, remote access to critical information is no longer a “would be nice” component of comprehensive communications plan, it’s a “must have”. In this session, you will learn how SDC’s applications deliver efficient and secure communications for your mobile and remote workforce. We will address how using one or several of SDC’s products can ensure that critical contact information, emergency procedures, and company information is available to your workforce through a host of devices. | |
| 10:00 - 10:30 | Assembly Hall |
Coffee Break
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| 10:30 - 11:30 | Salon D-C | Product Update Session: Speaker: Kate Sheehan SDC Speech Operations Engineer The Importance of On-Demand Emergency Notification |
Keeping your business community safe is paramount in today’s climate, but preparing for obvious emergency scenarios is only the tip of the iceberg. It is those events that can’t be identified or assumed that cause the most damage. Today organizations need a flexible notification tool that provides “on-demand” delivery of information. In this session you will learn how SDC’s Emergency Notification System addresses both anticipated and unanticipated emergencies. You will learn how to program notifications in real-time and will witness a demonstration of an emergency notification launch. | |
| 11:30 - 1:00 | Salon A | Lunch | Lab closed from 12:00 - 12:30 | |
| 1:00 - 2:00 | Salon D-C | Technology Briefing: Speaker: James Hutton Senior Healthcare Account Executive, Siemens OpenSOA - A catalyst for Communications Embedded Business Processes. What it is, why it matters. |
Chaotic IT and communications environments add up to not only steep end-user learning curves across information islands, but a great deal of lost opportunity in terms of sharing and integrating functionality, data and workflow processes across applications. And, with separate silos of data systems and communication tools, how can you capture the ultimate business value of Unified Communications? As part of an effective UC strategy, CEBP delivers exceptional ROI and can transform an enterprise IT landscape to benefit the business and end users. Imagine, an IT environment where all applications are comprised of components that all speak the same language, and can share data and functionality seamlessly – where interfaces between those components are consistent, open standards-based and easily accessible. This is the significant promise of a Service Oriented Architecture (SOA). With SOA, communications capabilities become more portable and easily integrated into real-time line of business applications and mission critical processes that depend on effective communications. This is the idea behind what has been called Communications Embedded Business Processes (CEBP). Siemens uses the term "embedded" rather than "enabled" to denote a deeper and more transparent degree of communications integration that is woven into process workflow. | |
| 2:00 - 3:00 | Salon D-C | Dedicated Lab Time/Break | ||
| 3:00 - 4:00 | Salon D-C |
Customer Presentation:
Speaker: Kelly Weber Manager of Call Centers, East Texas Medical Center Cutting Costs and Improving Efficiencies by Centralizing Your Call Center |
In days gone by, the front lobby was the showcase of a hospital, but this is no longer the case. Most potential customers interact with the healthcare system through telephone or web before presenting to the brick and mortar business. This change in how customers choose a healthcare provider is making an impact on the importance attached to the call center. The word is out. Call centers have an impact on an organization and well-informed hospital administrators are taking notice. In this session, learn how to define and integrate the different call centers in your organization and how doing so can improve your customer service, enhance and consolidate your scheduling and decrease your overall costs. | |
| 4:00 - 5:00 | Salon D-C | Application Session: Speaker: Detta Donoghue SDC Director, Marketing and Vendor Relations Preparing for Event and Emergency Notification |
Being prepared for an event or emergency is at the top of many organizations’ “to do” list. History has proven that success is in the planning, but determining the whats, whens, hows and whys can be a daunting task to say the least. In this session, we will address how you can create the most comprehensive event and emergency notification plan to protect your site, your staff, and your entire business community. This will be an interactive session. We welcome those of you that have experienced this process to share your results and your outcomes. | |
| Free Night in Manchester | ||||
| Thursday, October 9, 2008 | ||||
| TIME | ROOM | SESSION TITLE | SESSION DESCRIPTION | |
| 7:30 - 8:30 | Salon A |
Continental Breakfast
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| 8:30 - 9:30 | Salon D-C | Product Update Session: Speaker: Dale Hartzell, VP Marketing and OEM SandCherry, Inc. On-Demand Outbound Notification: It's Not Just for Emergencies |
Outbound Notification for Enterprises and Service Providers Outbound notification is commonly thought of in the context of the emergency responder community, but has numerous other uses that benefit enterprises and service providers where outbound notification becomes a catalyst for improving customer satisfaction, generating revenue, or creating "sticky" services. The ability to reach out to customers at home or on the go adds a new dimension of convenience and another way for companies to build a relationship with their customers. This presentation will talk about possible uses for outbound notification in "proactive" customer care, collaboration and social media, and targeted selling. |
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| 9:30 - 10:30 | Salon D-C | Technology Briefing: Speaker: Laurence A. J. Beaulieu, Chief Architect, Healthcare Solutions, Nortel Solutions for Building Communications Enabled Healthcare Systems |
Advancements in Healthcare Information and Communications Technology (ICT) solutions have resulted in a reliable way for healthcare organizations to automate processes and tighten workflows. In today’s fast-paced environment, implementing these solutions is critical to achieving greater patient safety and satisfaction, enhanced clinician job satisfaction, improved clinician collaboration and communications, and more efficient and effective healthcare delivery. Central to many of these solutions are several key enabling technologies: unified communications, smart context aware systems, real-time location systems, network presence, centralized alarm management, sensor networks, and wireless LAN mobility. In this session, you will learn how a structured approach to the rollout of these technologies and systems will result in maximized benefits and accommodate the realities of tight budgets. | |
| 10:30 - 11:00 | Assembly Hall |
Coffee Break/Lab Time
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| 11:00 - 12:00 | Salon D-C | Technology Partner: 911 Enable Speaker: Lev Deich Director E911 – Increasing Safety within Your Organization |
Nationwide, an estimated 183 million calls are made to 911 each year. In areas serviced by enhanced 911, the call is routed to the proper local 911 center where specialized equipment and database information display the caller's phone number and address to the 911 operator. This automated receipt of critical information hastens emergency response and means that a reliable E911 system is no longer a luxury, it’s a necessity. Join SDC’s partner 911 Enable to learn more about how an E911 systems works, how to integrate it into your current environment, and the benefits it can provide in terms of protecting your most important assets. | |
| 12:00 - 1:45 | Salon A |
Lunch/Lab Time
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Lab Closed 12:00 - 12:30
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| 1:45 - 2:45 | Salon D-C |
Application Session: |
As Paging and Messaging evolves within your organization, SDC continues to uncover and share the most reliable and beneficial way to accomplish this mode of communication. Most important to us during this process is your continued service and satisfaction. In this session we will introduce you to a newly available service using an aggregator which, for a fee, will allow a central point of messaging access to all the major carriers. This business case will address how using an aggregator will impact or be impacted by the following:
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| 2:45 - 3:00 | Gather in hotel front lobby and depart for customer evening event 3:00 SHARP! | |||
| Friday, October 10, 2008 | ||||
| TIME | ROOM | SESSION TITLE | SESSION DESCRIPTION | |
| 7:30 - 8:30 | Salon A |
Continental Breakfast
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| 8:30 - 9:30 | Salon D-C | Application Session: Speaker: Detta Donoghue SDC Director, Marketing and Vendor Relations Uncovering a New Source of Revenue: Reselling SDC Application Services within Your Organization |
We’re all looking for ways to help our organizations cut costs without cutting service, but have you considered how your SDC technology can be used as a powerful source of revenue generation? This session will uncover the several ways that you can leverage your investment in SDC technology to provide revenue generating services to your organization, including reselling IntelliSPEECH® as a hosted service and reselling messaging services within healthcare and corporate environments. | |
| 9:30 - 10:30 | Salon D-C | Application Session: Speaker: Julie Deyett SDC Manager, International Hospitality Sales SDC Tips and Tricks |
One of everyone’s favorite sessions, “SDC Tips and Tricks” is back once again. In this session, we will show you how to use your SDC applications in the most efficient and easiest way. And this year we have a twist! We are challenging everyone to bring their own discovered Tips and Tricks. At the end of the session we will vote on the best customer provided Tip or Trick and a prize will be awarded, so come prepared! | |
| 10:30 - 12:00 | Assembly Hall |
Industry Breakout Sessions
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10:30 Break will be during the session | |
| 12:00 | Salon D-C | Parting Comments and Lunch | Open Discussion with SDC Senior Management | |