What’s New For LET’S TALK 2008

Uncovering a New Source of Revenue: Reselling SDC Application Services within Your Organization
We’re all looking for ways to help our organizations cut costs without cutting service, but have you considered how your SDC technology can be used as a powerful source of revenue generation? This session will uncover the several ways that you can leverage your investment in SDC technology to provide revenue generating services to your organization, including reselling IntelliSPEECH^® as a hosted service and reselling messaging services within healthcare and corporate environments.

Cutting Costs and Improving Efficiencies by Centralizing Your Call Center
In days gone by, the front lobby was the showcase of a hospital, but this is no longer the case.  Most potential customers interact with the healthcare system through telephone or web before presenting to the brick and mortar business. This change in how customers choose a healthcare provider is making an impact on the importance attached to the call center.  The word is out.  Call centers have an impact on an organization and well-informed hospital administrators are taking notice.  In this session, learn how to define and integrate the different call centers in your organization and how doing so can improve your customer service, enhance and consolidate scheduling and decrease your overall costs.

E911 – Increasing Safety within Your Organization
Nationwide, an estimated 183 million calls are made to 911 each year. In areas serviced by enhanced 911, the call is routed to the proper local 911 center where specialized equipment and database information display the caller's phone number and address to the 911 operator. This automated receipt of critical information hastens emergency response and means that a reliable E911 system is no longer a luxury, it’s a necessity. Join SDC’s partner 911 Enable to learn more about how an E911 systems works, how to integrate it into your current environment, and the benefits it can provide in terms of protecting your most important assets.

The First Hello is the Most Important: Baby’s First Phone Call for Healthcare
The birth of a new baby is an exciting time, but announcing the little one’s arrival to all of the important people can be a logistical nightmare. SDC’s Baby’s First Phone Call is the answer. This session will explain how this speech-enabled notification works and uncover the benefits to soon to be moms and dads.

Solutions for Building Communications Enabled Healthcare Systems 
Advancements in Healthcare Information and Communications Technology (ICT) solutions have resulted in a reliable way for healthcare organizations to automate processes and tighten workflows.  In today’s fast-paced environment, implementing these solutions is critical to achieving greater patient safety and satisfaction, enhanced clinician job satisfaction, improved clinician collaboration and communications, and more efficient and effective healthcare delivery. Central to many of these solutions are several key enabling technologies: unified communications, smart context aware systems, real-time location systems, network presence, centralized alarm management, sensor networks, and wireless LAN mobility.  In this session, you will learn how a structured approach to the rollout of these technologies and systems will result in maximized benefits and accommodate the realities of tight budgets.

OpenSOA - A catalyst for Communications Embedded Business Processes.  What it is, why it matters.
Chaotic IT and communications environments add up to not only steep end-user learning curves across information islands, but a great deal of lost opportunity in terms of sharing and integrating functionality, data and workflow processes across applications.  And, with separate silos of data systems and communication tools, how can you capture the ultimate business value of Unified Communications?  As part of an effective UC strategy, CEBP delivers exceptional ROI and can transform an enterprise IT landscape to benefit the business and end users.  Imagine, an IT environment where all applications are comprised of components that all speak the same language, and can share data and functionality seamlessly – where interfaces between those components are consistent, open standards-based and easily accessible.  This is the significant promise of a Service Oriented Architecture (SOA). With SOA, communications capabilities become more portable and easily integrated into real-time line of business applications and mission critical processes that depend on effective communications.  This is the idea behind what has been called Communications Embedded Business Processes (CEBP).  Siemens uses the term "embedded" rather than "enabled" to denote a deeper and more transparent degree of communications integration that is woven into process workflow.  

Siemens Enterprise Communications, Inc. is a market leader in emerging technologies that drive business results from Unified Communications, including CEBP.  Through solution examples and offering best practices to address today's common barriers to UC adoption, James (Jim) Hutton, Healthcare Regional Account Executive from Siemens will offer a focused presentation on Siemens' OpenSOA, educating the audience on successful UC strategies including CEBP in healthcare and throughout the enterprise.