SDC Solutions releases new version of IntelliSPEECH®
Intelligent Virtual Agent
Updated SIP-based platform and increased functionality provide greater usability, improved performance and optimum reliability
Manchester, NH — February 27, 2008 — SDC Solutions, Inc., a leading provider of mission-critical communications solutions, today announced the release of IntelliSPEECH 6.0, the latest version of SDC’s robust speech recognition auto attendant. IntelliSPEECH 6.0 leverages cutting-edge technologies to provide expanded system features and functionality resulting in more reliable and efficient communications and an overall reduction in communications latency.
IntelliSPEECH 6.0 is built upon the innovative SandCherry Voice Platform with native SIP capabilities. SIP-enabling the application provides improved presence management through enhanced contact preferences technology and allows for multi-site capabilities, permitting a single server to handle many independent locations. Additionally, IntelliSPEECH 6.0 is compliant with the highest level of VoiceXML and uses the most advanced speech engine resulting in faster call handling and improved recognition rates. Incorporating only the most current, standards-based technologies serves to protect customers’ current and future investment as their communications environment evolves.
IntelliSPEECH 6.0’s updated functionally includes a Doctor Paging module which allows doctors to answer and return a page, and an Emergency Notification System (ENS) module which allows authenticated users to launch anywhere, anytime emergency notifications using speech recognition. Enhanced features include speech access to on-call schedules and Code Redirect to provide intelligent call routing allowing the application to announce site-specific greetings upon call pickup, build dynamic grammars on the fly for each site and direct callers to site-specific targets including “operator” requests. Additionally, IntelliSPEECH 6.0 is outfitted with more comprehensive monitoring capabilities and improved call reporting to provide customers with a complete overview of how their system is functioning on a daily basis. Detailed transaction reports are permanently housed for future reference.
According to Joseph Jarnutowski, president and CEO of SDC Solutions, “SDC understands the dramatic difference reliable speech automation can make to an organization’s customer service, employee communications, and overall operating costs. As always, SDC has used the latest in speech technology bolstered by enhanced features and functionality. Furthermore, IntelliSPEECH 6.0 positions SDC to fulfill unique industry-specific requirements. For instance, features like Doctor Paging and OnCall integration allow us to partner with our healthcare customers to deliver a full-service solution that simplifies complicated tasks and reduces the human latency that can delay critical communications.”
IntelliSPEECH 6.0 can be used alone or as a component of SDC’s Total Call Handling Solution which includes IntelliDESK® PC-based console, WebSERVICES web-based directory, IPSERVICES IP-based directory, and Event and Emergency Notification.
About SDC Solutions
SDC Solutions is a leading provider of mission-critical communications solutions. Through a robust suite of products, including IntelliDESK® PC-based console, IntelliSPEECH® Intelligent Virtual Agent, WebSERVICES web-based directory, IPSERVICES IP-based directory and Event and Emergency Notification, SDC integrates industry standard technologies to provide easy access to centralized directory knowledge. SDC products can be used together as part of a Total Call Handling Solution or individually based on a customer’s needs.
SDC is a Nuance (NASDAQ:NUAN) Business Partner and a member of the Avaya (NYSE:AV) DevConnect Program, the Cisco (NASDAQ:CSCO) Technology Developer Program, the NEC (NIPNY) Fusion Program, the Nortel Networks (NYSE:NT) Developers Program and the Siemens (NYSE:SI) Technology Partner Program. For more information, visit www.sdcsolutions.com.
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