SDC Solutions and MTech Join Development Forces to Improve Guest Service
IntelliDESK® Integrates with HotSOS to Streamline Guest Service Workflow
Miami and Manchester, NH (August 28, 2007) — SDC Solutions, Inc. and MTech today announced a partnership in which both companies will leverage their respective technologies to deliver a superior hospitality solution. As a result, hospitality organizations will benefit from an integrated, proactive approach to guest service that will maximize team efficiency, enhance the guest experience, and ensure guest retention.
“Providing our hospitality customers with tools that increase efficiency and contribute to a positive guest experience is of paramount importance to SDC. Integrating our IntelliDESK PC-based Console with MTech’s Hotel Service Optimization System (HotSOS) clearly brings us one step closer to providing the ultimate hospitality solution,” said Joseph Jarnutowski, president and CEO of SDC Solutions. “Seamless and accurate guest information that is easily accessed and updated in real-time is not a frivolous goal, but a requirement in today’s competitive environment and a necessity to achieve 5 Star/Diamond status. By integrating our two solutions, we are able to provide current and future customers with a best of breed solution that helps them achieve that very goal.”
SDC’s IntelliDESK is a PC-based console solution that functions as a centralized repository for hotel knowledge, automatically updated in real-time thereby reducing the time and effort needed to maintain accurate directory information. Additionally, IntelliDESK enhances operator performance through screen-based interactive functions, including automatic display of incoming calls, single keystroke call transfers, efficient setting of auto and VIP preferences and wake-up calls, automatic launch of emergency procedures and other telephony functions. Ultimately, operator productivity and accuracy is increased while staffing, data entry requirements and overall costs are reduced.
Designed by MTech for multi-hotel enterprise operations and brands, HotSOS—installed in more than 1,200 hotels around the world—creates the ability for any hotel to offer world-class guest service quickly, thanks to smarter management decisions that are based on up-to-the-minute, enterprise-wide business intelligence. Guest-request calls are entered into HotSOS and then dispatched to the person responsible for responding via a wireless device like a pager or cell phone. Then, service orders are automatically updated from the same wireless device. In addition to enabling staff to respond instantly to guest concerns, HotSOS provides an excellent service order tracking mechanism, allowing for pinpointing recurring service inconsistencies.
With the new integration, operators will access HotSOS directly from their IntelliDESK screen, making both applications appear as one to the user. This simplifies training and support and delivers immediate access to critical HotSOS data for a faster, more complete response to guest requests, concerns, and comments.
According to Luis Segredo, president and CEO of MTech, “Part of the beauty of this integration is that it was accomplished so quickly. Due to the architecture of the solutions the integration was made possible in a matter of days because no data or logic is replicated in creating the integration. This speaks of the technical prowess of each of our groups and is an exciting indication regarding the direction for future enhancements.”
About SDC Solutions
SDC Solutions is a leading provider of mission-critical communications solutions. Through a robust suite of products, including IntelliDESK PC-based Console, IntelliSPEECH® Intelligent Virtual Agent, WebSERVICES Web-based Directory, IPSERVICES IP-based Directory, and Event and Emergency Notification, SDC integrates industry standard technologies to provide easy access to centralized directory knowledge. SDC products can be used together as part of a Total Call Handling Solution or individually based on a customer’s needs. For more information, visit www.sdcsolutions.com.
About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit www.m-tech.com.
Contact:
Detta Donoghue
Director, Marketing and Vendor Relations
SDC Solutions, Inc.
603.629.4242
ddonoghue@sdcsolutions.com
