Service and Support

SDC's "Total Call Handling Solution" allows me to meet and exceed my end users' communication needs by surrounding them with effective, reliable communications options such as Speech Recognition, Operator Assistance, and WebServices directory. Our upfront VRU was abusive to the public; too may calls in-queue, too many dropped calls, and many frustrated callers. We decided to utilize speech recognition to make us more effective, efficient, and friendly. SDC's IntelliSPEECH was the only responsible choice. With SDC, I have one vendor to manage, one database to maintain, seamless integration, and a short learning curve for training. Plus, SDC's service and support performance is impossible to beat. IntelliSPEECH will automate the routing of routine calls to a person or department, empowering my operators to fulfill their mission of providing exceptional service to callers who really need it. Internally, doctors and nurses will spend more time with patients and less time on hold.

Ken Piorun,
Director of Communications
Stony Brook University Hospital