Enhance customer service by making sure operators always have access to the most updated guest information with SDC’s Property Management System Interface (PMSI)

The status of your guests changes rapidly, making it difficult for your operators to track. This can affect your customer service and leads to operator and caller frustration. The PMSI receives guest information from your property management system and effectively integrates it into IntelliDESK, making it available to operators in real-time. Operators are able to look up guests and confidently forward calls directly from their PC-Based Console, speeding communications and reducing frustration.