Alarms Monitor
SDC’s Alarms Monitor ensures timely and accurate emergency response to alarms triggered within your organization. Integrated with the IntelliDESK PC-based Console, Alarms Monitor generates an automatic screen pop and audio cue to immediately notify operators when an alarm is activated. All alarms are programmed into the IntelliDESK database to ensure that operators are able to expedite appropriate emergency procedures in a timely manner. [benefits]
Directory Updates
Directory Update modules allow you receive directory updates from your existing data sources, such as human resource or patient and guest management systems. All updates are immediately accessible using any of SDC’s applications, including IntelliDESK, IntelliSPEECH, WebSERVICES, IPSERVICES and Event and Emergency Notification.
- EDIX
- PIM
- PMSI
Enhanced Call Handling
Your operators are your customers’ first point of contact. Making their job as streamlined and effortless as possible is integral to delivering superior customer service. SDC’s Enhanced Call Handling modules provide your operators with the tools they need to handle calls with professionalism and efficiency. The result is improved communications, enhanced customer service, and a more satisfied staff.
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Messaging
Provide your operators with a tool that makes message taking simple and accurate. Flexible templates can be designed to meet the specific needs of your answering service clients. Pre-selected delivery options and notes ensure messages are delivered according to the preferences of the recipient and guarantee quick, accurate, and convenient messaging for operator and recipient alike. Optional e-mail and fax Message Distribution can be added. [benefits]
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Paging
SDC’s Paging module helps streamline the paging process by allowing users to efficiently send pages from any SDC application, including IntelliDESK, IntelliSPEECH, WebSERVICES, IPSERVICES and Event and Emergency Notification. Automating the paging process helps increase user confidence and enhances safety in times when communications are critical. [benefits]
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Park/Retrieve
SDC’s Park/Retrieve allows operators to place incoming calls on hold with detailed information, allowing confident call handling by any operator in your call center and reducing frustration for callers. As each caller is serviced quickly and accurately, your customer satisfaction improves as does your reputation for addressing customers’ needs. [benefits]
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Programmable Keyboard
IntelliDESK’s programmable keyboard sets us apart from the competition. By integrating the directory with the telephone, SDC has streamlined call processing by eliminating the need to handle a phone. Using a headset and our specialized keyboard, operators can process calls, perform directory searches, launch emergency procedures, and access information with minimal keystrokes. Calls are delivered quickly and with greater accuracy. Operators are able to handle more calls during a given shift and spend more time with customers in need of in-depth assistance. Ultimately, customer service is improved and costs are cut as operators confidently service more customers in less time. [benefits]
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VoiceSaver
VoiceSaver was designed with your customers and operators in mind. By housing a host of predefined greetings, VoiceSaver not only cuts down on your call center noise, but literally saves the voice of your operator, particularly during lengthy shifts. Most importantly, VoiceSaver reinforces your company’s image by guaranteeing that your customers are always greeted in a polite and professional manner. [benefits]
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after IntelliDESK
