Enterprise Directory Import/Export (EDIX)
Your directory can be your most important source of information, but if it isn’t updated on a regular basis it can also be a source of serious frustration. EDIX helps ensure your directory is dependable and up to date by allowing you to manually run or schedule an automatic data import or export. Using the import function, delimited text files are converted to IntelliDESK records, updating the directory as the record is received. Conversely, the export function can be used to create a text file of the SDC Directory data for import into another database system. SDC technicians work closely with interface analysts to ensure your import runs smoothly and contains all the necessary information. [benefits]

Patient Interface Module (PIM)
The status of your patients changes rapidly, making it difficult for your operators to track. This can affect your customer service and leads to operator and caller frustration. The PIM receives patient information from your hospital information system and effectively integrates it into IntelliDESK, making it available to operators in real-time. Operators are able to look up patients and confidently forward calls directly from their PC-Based Console, speeding communications and reducing frustration. [benefits]

Property Management System Interface (PMSI)
The status of your guests changes rapidly, making it difficult for your operators to track. This can affect your customer service and leads to operator and caller frustration. The PMSI receives guest information from your property management system and effectively integrates it into IntelliDESK, making it available to operators in real-time. Operators are able to look up guests and confidently forward calls directly from their PC-Based Console, speeding communications and reducing frustration. [benefits]


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